Performance Pledge

Vision    Guiding Values    Mission Statement

Teaching Unit / Administrative Department
Service Item
Service Indicators Expected Achievement Rate (%);
Registry
Registration certificate
3 working days 90%
Registration certificate (with class schedule) 3 working days 90%
Academic achievement certificate (for active students) 3 working days 90%
Academic achievement certificate (for non-active students) 3 working days 90%
Certificate of graduation 3 working days 90%
Transcript 5 working days 90%
Transcript (English version) 7 working days 90%
Request for withdrawal or studies deferment Letter will be sent to student within 7 working days upon approval from School 90%
Certificate for visa extension for students from  mainland China 3 working days 90%
Declaration of class attendance* 7 working days 90%
Declaration of examination attendance* 3 working days 90%
Centre of Continuing Education and Special Projects
Certificate distribution (subject to those courses with a duration of 60 hours or less)
10 working days 90%
Admission Notice 5 working days 90%
Request for declaration of participation (application is only accepted within 3 years from the date of completion of the course) 3 working days 90%
Seniors Academy
Declaration of attendance/registration
3 working days 90%
Gaming Teaching and Research Centre
Declaration of attendance/registration
5 working days 90%
Finance Department
Receipt of fees
Completed within 3 minutes upon submission of all necessary documents 90%
Library
Borrower’s card/reader’s card application/lost card replacement
3 working days 95%
Student Affairs Office
Assistance to announce job offer information
3 working days 90%
Student locker application Completed within 5 minutes upon applicant confirming the allocation of locker request from the system 100%
Hostel relocation application Result will be announced within 20 working days upon receipt of ‘Letter of Intent’ concerning hostel relocation 90%
Language Training and Testing Centre
Putonghua Proficiency Test exam notification
5 working days after payment deadline 90%
School of Languages and Translation
Portuguese language test exam notification
5 working days after payment deadline 90%
Central Services Office
Rent/borrow venue application
Reply: 4 working days after approval 90%
Rent/borrow venue application Payment notice: 2 working days after usage 90%
* The School of Health Sciences provides services in accordance with standards as stated.

 

Contact Us

Unit Name Office Hours Phone Fax Email
Registry Monday to Friday: 09:00  - 19:00 (853) 8599 6111 / 8599 6103 (853) 2852 3746 registry@ipm.edu.mo
Student Affairs Office Monday to Thursday:
09:00 - 13:00; 14:30 - 17:45
Friday: 09:00 - 13:00; 14:30  - 17:30
(853) 8599 6203/6121/6463 (853) 28706747 dae@ipm.edu.mo
Library Monday to Friday: 09:00 – 22:00
Saturday & Sunday: 12:00  -  20:00

The Library will be closed on public holidays. Details of opening hours during the semester breaks are announced in advance on the Library homepage and also posted at the entrance to the Library.
(853) 8599 6241 / 8599 6708 (853) 2870 2076 library@ipm.edu.mo
Finance Department Monday to Thursday: 09:00 - 17:45
Friday: 09:00 – 17:30
(853) 8599 6130 / 8599 6102 (853) 2853 0704 sary@ipm.edu.mo
Gaming Teaching and Research Centre Monday to Friday: 09:00 - 19:00
Address: Rua de Chiu Chau, No. 48-52 Edif. King Light Garden, Taipa
(853) 2883 9648 (853) 2883 6321 info@gtrcipm.edu.mo
Seniors Academy Monday to Thursday: 09:00-13:00; 14:30-17:45
Friday: 09:00-13:00; 14:30-17:30
(853) 8599 6618 (853) 2870 3463 acs@ipm.edu.mo

 

Statistics of Suggestions, Complaints and Objections Received from January to December 2015
comment

Service Users: General Public

Among the 60 cases received by MPI in 2015, 58 cases have been processed and archived within 45 days while 2 cases cannot be processed within 45 days. In response to the issues raised, the relevant departments involved have carried out follow-up measures to improve the situation.