Report of Employer Satisfaction Survey
The purpose of this study was to examine employers’ satisfaction of our students who graduated during 2011 to 2015 in the workplaces. The questionnaires were sent out by mail questionnaires. Telephone follow-up calls were made to the contact person who had not returned the questionnaires by deadline. A total of 261 questionnaires were sent out, and 169 valid questionnaires were returned. While 122 of the returned institutions reported that they have employed our graduates. The response rate was 64.75%.
According to the result, the top four industry sectors that employed MPI graduates were: (1) public administration, (2) medical and public health or social services, (3) education and (4) gaming and entertainment. Most of the graduates worked in the institutions that established more than 20 years.
The overall satisfaction rating of graduates was 4.03 out of 5 points (5 is the full score). Items to evaluate the work performance of graduates in the workplace were divided into two parts. The first part was about “professional and job-related knowledge and skills.” There were eight items in total, including (1)professional knowledge and skills, (2)written and oral ability, (3)analytical and critical thinking, (4)problem solving ability, (5)learning ability, (6)foreign language, (7)computer and information technology, and (8)communication skills.
The second part was about “work ethic.” There were five items in total, including, (1)ethical practices, (2)dedication and responsibility, (3)creativity and innovation, (4)emotional intelligence, and (5)teamwork. In order to evaluate the “abilities” of graduates from different programmes, comparisons were also included in this study.
The overall satisfaction rating of “professional and job-related knowledge and skills” was 3.82 out of 5, while “professional knowledge and skills” and “learning ability” received the highest rating of 3.96 and 3.95 respectively. “Foreign languages” received the lowest rating of 3.61.
The overall satisfaction rating of “ethic” was 3.9, while “ethical practices” received the highest rating of 4.08. “Creativity and Innovation” received the lowest rating of 3.66.
Among 122 responded institutions, respondents from public sector accounted for 47.5%, while respondents from private sector accounted for 52.5%. In order to examine if there were any significant differences between public sector and private sector in respect of satisfaction rating of graduates in the workplaces, One-Way ANOVA was used. The results show that the public sector and private sector had significant differences in mean value of the three aspects, “writing and oral communication skills,” “analytic and critical thinking ability” and “foreign languages ability.” The results indicated that companies had higher requirements of the graduates in those three aspects.
Finally, suggestions for student development and future study are also discussed.