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Understanding the Voice of Students (VoS) to Enhance Teaching Effectiveness

The voice of Clients is a common term as far as Quality Assurance is concerned and this term is also rigorously addressed in literature but this topic is still to be explained as far as voice of the Students (VoS) is concerned in relation to their satisfaction about the Academic programs offered by any Higher Educational Institute (HEI), their satisfaction with the Teaching Quality and above all with that of higher educational institute. This study determined the capturing the voice of students against the Teaching effectiveness after having a Quantitative survey from Students of a renowned Business School of a W – 4 Category University recognized by Higher Education Commission, Pakistan. This survey included capturing feedback from students of various programs offered by Business school. The (VoS) is measured, studied and analyzed for the identification of grey areas in the programs and teaching methodologies. After the identification of grey areas, this paper also discusses about the remedial measures in order to overcome the loop holes. The framework would help HEIs to integrate the Student’s feedback with the aim of continual improvement in the higher education.

 

Muhammad Yousaf Jamil
Director of Quality Enhancement Cell, University of Management & Technology, Lahore, Pakistan

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