To be an outstanding and progressive institution of higher education serving Macao and the neighbouring regions.

   
The Macao Polytechnic Institute (MPI) is committed to providing student-centred education and training that combines rigorous learning with the excitement of discovery, promoting academic freedom, integrity and creativity, supporting a diverse research culture in a dynamic environment, and instilling a spirit of service for the betterment of society.

   
-
To contribute to the Macao SAR Government’s priority policy of human resource development and its goal of building a prosperous society.
-
To establish a first-class institution of higher learning through continuous capacity building and strategic partnerships with renowned universities around the world.
-
To create an open and harmonious environment for the free expression of academic views and to function as a platform for first class research and academic exchanges, especially projects of direct relevance to Macao.
-
To encourage students to work towards self-improvement, maturity, and a willingness to serve.
-
To provide professional training tailored to the specific needs of the community and thereby contributing to its sustainable development.

   
The Board of Management monitors the implementation of our service commitments. Department heads will review our standards annually.

   
We welcome any valuable comments, suggestions or complaints, which can be made directly through any of the following channels:
Letter, fax or e-mail addressed to the Board of Management;
Letter put into the Opinion Box located inside MPI.

Address:
Board of Management
Macao Polytechnic Institute
Rua de Luis Gonzaga Gomes, Macau
Tel.
Fax.
E-mail.

   
Service Type
Handling Time
1.
Email enquiries or complaints with names
2 working days
2.
Letter enquiries or complaints with names
3 working days

 
 
 
Service Type
Handling Time
Registration certificate
3 working days
Registration certificate (with class schedule)
3 working days
Academic achievement certificate (for active students) 3 working days
Academic achievement certificate (for non-active students) 3 working days
Certificate of graduation 3 working days
Transcript 5 working days
Transcript (English version) 7 working days
Request for withdrawal or studies deferment letter will be sent to the student within 7 working days upon the approval from school
Certificate for Visa extension for Mainland China students 3 working days
Declaration for class attendance1
7 working days
Declaration for examination attendance1 3 working days

 
 

Service Type
Handling Time
MIS - User Account Maintenance
3 working days following receipt of application form
Scheduled Service Stoppage
Notification 3 working days in advance
Computing Facilities Maintenance & Problems Reporting
Response within 1 working day and perform initial handling.
Computer Equipment on-loan
Response within 1 working day
Ad Hoc Computer Laboratories Reservation Response within 1 working day


 
 

Service Type
Handling Time
Receipt of document application fees 3 minutes (Upon the arrival at the Counter with completed documents, exclude any other additional requests)
Receipt of application, tuition fees and fines 3 minutes (Upon the arrival at the Counter with completed documents, exclude any other additional requests)
Release of cheque 3 minutes (Upon the arrival at the Counter with completed documents and receipts)


 
 

Service Type
Handling Time
Press release
1 working day
Placement of advertisement
2 working days

 
 

Service Type
Handling Time
Applications for borrowing / reading card
3 working days
Loss / replacement of borrowing / reading card *
3 working days
Document Delivery Service request processing
New books arrival notice
*

 
 

Service Type
Handling Time
Certificate of incumbency 5 working days
Personal record   7 working days
Certificate of teaching experience 8 working days
Issue of medical card Staff member – the first 5 working days after commencement of contract
Family member – the first 5 working days after the family allowance is authorised
Re-issue of medical card 3 working days after complete documents have been submitted
Re-issue of staff IC card 2 working days after application
Reply letters to job application To be processed by the Personnel Office within 17 working days upon receipt of the application letter (except for the case of examination or recruitment)

 
 

Service Type
Handling Time
Written reply to facilities rental applications
4 working days (from approval date)
Issue of Payment Notice
2 working days (post venue usage)

 
 


 
 

Service Type
Handling Time
Course enquiries Immediately
Enrolment
Within 5 minutes
(upon completion of enrolment form with supporting documents)
Certificate distribution
10 working days
(subject to those courses with a duration of 60 hours or less)
Admission Notice
Within 5 working days from the enrolment deadline
Request for Declaration of Participation
Within 3 working days
(Application is only accepted within 3 years from the date of completion of the course)