The study attempted to describe how quality culture was sustained at Central Mindanao University in the Republic of the Philippines. It was randomly conducted to the various stakeholders during the mid-year term. Results of the customer satisfaction survey revealed that the customers, which is composed of the students, employees, and other stakeholders such as the community members, and partner agencies were generally satisfied with the delivery of the services in the university. However, there is a need to provide continual intervention and close monitoring of the services within and among the institutions in the country and abroad for the university to continually soar to greater heights of excellence and attain not only national accreditation, recognition, and hallmarks but also for the institution to gain an intensified international access and mobility of its human resources, and more dynamic and highly engaging collaborations and partnerships in the areas of instruction; research undertakings; extension programs, projects, and activities; publication opportunities; Scopus, Thompson-Reuters, and ISI-indexed citations generated, and extensive commercialization of research outputs. Considering all these results, while CMU has indeed sustained the culture of quality, it still has a big challenge to continually improve, which has remained a big challenge to champion through time across all quality management processes.

Author Profile(s)
Dr. Teresita H. Borres is a Director of Quality Assurance Office at Central Mindanao University. She is one of the Senior Accreditors of the Accrediting Agency for Chartered Colleges and Universities in the Philippines (AACCUP), Inc. As a vanguard of quality, she has been conducting multi-disciplinary researches on quality assurance practices and approaches not only of the institution where she belongs but with other collaborative and partner institutions as well. In addition, she is also an outstanding associate professor in the College of Education and has been producing top-notch graduates in the graduate programs who have become pillars of nation-building.